About what the Dell I'm Doing

What the Hall is up?  I FINALLY know what the Dell I'm doing.  That's right!  Get out the Gold STARS and plant one on me!

 

I love Dell in terms of Hardware.  I do.  I like getting a computer that has exactly the items I ordered included.  Right out of the box.  That said, I really dislike thinking I need technical support from them.  No. No. No.

 

Not again.  No more toilet tank phone systems that thank me and hang up.  No more transfers to departments like Business, Technical, Customer Care, Customer Loyalty, Business Support, Home Support (!) 

 

No more repeating myself and staying awake and losing days of my life.

 

I am so glad that is behind me.  Again, I love the computer, but 50+ people all calling me Marsha and expressing how sorry they are for all my troubles began to get old and I theorized I aged during that process and I think most people give up and that is what they count on.

 

Keep me on hold for more than an hour and it is annoying.  Keep me awake 48 hours straight and it becomes personal.

 

It took three hours to get a complete refund for an extended warranty service.  I was hung up on three times and bounced into four departments.  Finally, resolution.

 

Every single penny is important and I don't like things falling through the cracks.  I am glad I was able to see the light at the end of the tunnel.

 

Dell, I'll stick to hardware.  Honestly, I think you should too.  You're good at hardware.  I believe in the hardware.  As for service, if you're looking for a pack of well trained, certified professional Weasels, give them a call.

 

Especially if you like hearing your first name.

 

I will throw them a bone and say I am glad a refund only took three hours, and it was in full.  I didn't have to say anything drastic ... a month long list of names and dates took care of that.  Plus the Weasel that tried to tell me the words 'pro-rated' stopped immediately when I told him that I don't mind writing Michael Dell again, and I have the home office number (maybe the shaky asthmatic voice won him over too).

 

What's this about Michael Dell?  The year before at 3 in the morning I wrote a letter to him.  I thought this was a self therapy to at least feel a little better about having to send a laptop back twice as defective.  I received a phone call the very next day.  That blew my mind.

 

I got my third and final computer days later, discounted.  Again, amazed.  This is not an exaggeration.  Sometimes a heartfelt letter really makes the difference.  This time, I didn't feel so helpless, and they came through.

 

And no one was ugly.   I did all the ugly and crying back at the beginning of the year.  So with a light heart and pretty much no loss of money on finding a new source of Tech Support, I can move on to other projects.

 

YAH!